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How do I return an item?

Return/Cancellation Policy

Original sales receipt must accompany returns to West Coast Pedal Board's distributors or affiliates.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of these terms and of the new, unaltered and unused condition is:

• -not a customer ordering error, needed a bigger size, or want a different color, etc
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -cannot be a special order, Custom Shop build or any other purchase requiring expedited shipping on our part unless there are manufacture defects or shipping damages
• -unless noted, that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
• - Any Clearance items, Flash Sale items, Custom Shop items or anything sold or marked as B-Stock or the similar, are non-returnable.

*- if there was no physical damage caused by improper shipping &/or handling, the cost of the return shipment, as well as the replacement items shipping cost will be incurred by the customer unless otherwise arranged in writing. These costs will be paid in full prior to any shipment of new or replacement goods.

Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for any & all shipping costs.

***Custom Shop***Custom Shop builds are 150% Non-Returnable! Custom Shop builds in progress are not eligible for cancellation, not even 1 hour after the order is placed***


If an item is received damaged or is incorrectly shipped by us, please contact Customer Support at (707) 836-7440 immediately. In the event that the item is damaged during delivery, we will need pictures showing the damages of product(s), the condition of the box and packing materials. The claim process can sometimes take a while, during the claim process, we will work with you to resolve the issue the easiest and quickest for everyone. If you are an international customer, the process can take a couple extra weeks for resolution, and typically, damaged products will need to be returned at the customers expense for repair. This expense typically gets re-imbursed through the claim process, if claim is approved by the shipping carrier at fault. If product(s) are damaged beyond repair, a new item will be sent, without a damaged goods return process. Timing for a replacement can vary, specially if its a Custom build and will be handled on a case by case basis, in writing.

Shipping Policy

In the event that your delivery is taking longer then expected, not delivered or lost or mis-delivered, please read the following sections or contact us via phone immediately for assistance. Every order includes a tracking number at time of shipment, please due diligence and please track your package. Once the items leave our shop, we have limited control of what happens from then, until it reaches your destination.

Taking longer to deliver then originally anticipated.
Start by calling your respective local shipping providers office and see if they can help with the locating of the package. If they are of no help, which is often the case, please call or email us directly. In many cases, it will eventually show up, sometimes the services simply take longer then anticipated, and we have to excuse ourselves for other companies operating procedures. We can figure out the best course of action.

Not delivered, Lost & Mis-Delivered.
While we are limited to what we can do on behalf of the shipping companies, when the shipment is not delivered, lost or mis-delivered by the carrier, our protocols can differ:

DIY Parts - we will replace the items originally ordered and send out using the shipping method our our choosing. If you would like some type of expedited service, please call in and we can usually make that arrangement. Additional cost may apply and would be due prior to shipment leaving our shop.
Boards/Cases/Custom Shop Builds - this is tricky, we are a small shop, in the event that the shipping carrier looses the package, an insurance claim will be made for the full value of your product(s), and we can either issue a full refund, or rebuild and ship the exact same product(s) from the original order. Claims can take a while, so please be patient with us during that time, we understand that it sucks, and you want what you have paid for (right-fully so), but we simply cannot fund 3rd party company mishaps. We will work with you, and we will make it right!

As always, if any of the information above is not clear, please call in and we can chat. We are a small company, so take advantage of the small business customer service we provide!

-spence


Also see the
Warranty Page...


If you have any questions about these policies, please call in prior to placing your order:
707.836.7440

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