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How do I return an item?

Return/Cancellation Policy

Original sales receipt must accompany returns to West Coast Pedal Board's distributors or affiliates.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of these terms and of the new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way

• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• -cannot be a special order, Custom Shop build or any other purchase requiring expedited shipping on our part unless there are manufacture defects or shipping damages

• -unless noted, that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

• - Any Clearance items, Flash Sale items, Custom Shop items or anything sold or marked as B-Stock or the similar, are non-returnable.

*- if there was no physical damage caused by improper shipping &/or handling, the cost of the return shipment, as well as the replacement items shipping cost will be incurred by the customer unless otherwise arranged. These cost will be paid in full prior to any shipment of new goods.

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support at (707) 836-7440 immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for any & all shipping costs if seller is not at fault.

***Custom Shop***Custom Shop builds are 150% Non-ReturnableCustom Shop builds in progress are subject to a maximum of 10% cancellation fee, to be determined at sole discretion of WCPB. (CANCELLATION REQUEST MUST BE MADE WITHIN 5(FIVE) DAYS FROM ORIGINAL ORDER DATE)Custom Shop builds that are PAST THE 5 DAY CANCELLATION WINDOW;aka: already in progress, cannot be cancelled, but can possibly be modified.If you have any questions about these policies, please call in prior to placing your order.

Questions: please call support at 707.836.7440

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